The domino effect when a disabled traveller has a bad experience is substantial. Everyone up and down the travel food chain is affected, from the airport to the airline to the traveler’s destination plans.

A recent example of the disabled community taking up arms is through a Change.org petition in which close to 200,000 have voiced concern over Britain’s Govia Thameslink Railway. The service reportedly told staff to refrain from helping people with disabilities in accessing their train if there is a possibility that offering assistance will make the service late.

There’s more at Consumer Affairs.