New Mobility’s latest issue includes an article with advice on what to do when your wheelchair is lost by an airline:

1. ­­­If you have a collapsible manual chair, request your chair be kept in the cabin of the plane — they cannot tell you no if the plane holds 100 passengers or more.
2. File a complaint with the DOT and the airline if anything happens to your assistive device.
3. Request to speak with the certified accessibility officer at the airport you’re at, as well as their direct supervisor.
4. Document everything, especially as it’s happening. And request continued phone calls with the accessibility officer throughout the process. They will try to pass you off to multiple third party vendors but staying in direct contact with the airline is most important.
5. Follow up. The airline will try to write you off by providing you with a refund, but remember they’re concerned about lawsuits and bad PR. Staying on them and demanding better from the American Association of Airport Executives could lead to meaningful change.

Read the rest on the New Mobility website.