…Our industry needs to recognise how these hidden disabilities reduce passenger confidence in our ability to support them as they travel through the world’s airports.
In addition, a recent study in US identified that while there were procedures in place to help and protect people whose disabilities were visible, wheelchair users for example, no procedures existed to help and protect those whose disabilities were not immediately obvious. No-one had thought to factor them into evacuation plans, for example. Yet for a person with ASD, the airport environment is challenging at the best of times, let alone when there is also an emergency situation unfolding.

Read the rest at: https://www.internationalairportreview.com/article/69277/omniserv-hidden-disabilities/