Disabled passengers who are stranded on planes at Heathrow airport will not be compensated, its chief executive says.
The BBC’s Frank Gardner criticised the airport after he was left waiting for 100 minutes because his wheelchair had been misplaced by ground staff.
CEO John Holland-Kaye said: “I don’t think it’s reasonable that we should take financial responsibility.”
Visit http://www.bbc.com/news/uk-43536502 for audio of Heathrow CEO responding to criticism from disabled passengers.
BBC journalist Frank Gardner has criticised Heathrow Airport for how it treats disabled passengers, after being kept nearly two hours on a plane as staff said they had lost his wheelchair. Tweeting throughout the incident, he said he was “utterly sick” of it repeatedly happening when he lands at Heathrow.
I am so utterly sick of @HeathrowAirport ground staff 'losing' my wheelchair. Over 70 mins after landing back from Ethiopia I'm still stuck on an empty plane while they try to find it Just when is UK's premier airport going to stop treating disabled passengers this way? pic.twitter.com/f84wXCgXKB
— Frank Gardner (@FrankRGardner) March 24, 2018
Read more at: http://www.bbc.com/news/uk-43526222
