Disabled passengers who are stranded on planes at Heathrow airport will not be compensated, its chief executive says.

The BBC’s Frank Gardner criticised the airport after he was left waiting for 100 minutes because his wheelchair had been misplaced by ground staff.

CEO John Holland-Kaye said: “I don’t think it’s reasonable that we should take financial responsibility.”

Visit http://www.bbc.com/news/uk-43536502 for audio of Heathrow CEO responding to criticism from disabled passengers.